Care and Warranty

A Word About Thick, Live Edge Slabs:

It is our hope and expectation that your Spirit Wood Designs piece of furniture will last for generations.

Wood cut in large slabs incorporates all of the features of the wood; cracks, bark pockets, knots etc.
The whole idea is to present the tree as it grew; therefore, these features are not considered defects, but rather are celebrated as organic, beautiful and interesting features of the wood.

Spirit Wood Designs combines kiln drying and heated indoor storing for all of our wood prior to creating each piece. We integrate stabilizers into our tabletops to allow for wood movement while keeping
the tables flat.

Despite our best efforts, the nature of thick, live edge slab solid wood is that it expands and contracts in varying ways with changes in relative humidity that are beyond our control.

CARE

 

The best way to clean is with a soft cloth and water. Use a mild soap for stubborn stains.

Hot items need trivets or coasters.

Keep room humidity even to minimize wood movement. Between 30-50% relative humidity is a good, stable range.

Move surface items regularly to keep even colour and minimise fading from sunlight.

Wood compresses with focussed pressure. Protect your table top when writing.

What Is Covered

Defective materials and workmanship in products manufactured by Spirit Wood Designs when they are used and cared for as intended. Please see “care instructions”

What Is Not Covered

Small natural movements of the wood:
-Wood warping of less than 0.6% of width (cross-grain) of the wood surface.
-Surface cracks less than 1.5mm (1/16") wide
-Deflection of resin fills above or below the surrounding wood level by less than 1.5mm (1/16")

Electrical components and fasteners which are subject to their own manufacturers' warranties.

Stumps or slabs thicker than 4". Even though these are kiln dried and stored in a warm, dry environment, there are often traces of moisture left deep in the wood. When this moisture eventually leaves, the wood shrinkage will cause further cracking in these cuts of wood. Since cracks in this type of piece are expected they are not considered a defect.

Damage caused by abuse or misuse.

Any wood components used outside or subjected to abnormal humidity or prolonged exposure to moisture.

Shipping damage, unless it is a packaging problem.

Work done by, or damage caused by, 3rd party installers.

CONTROL HUMIDITY!
Wood movement is most often associated with swings in humidity. Therefore, try to keep relative humidity in the area of your Live Edge wood furniture between 35% and 50%.
Storage, transportation or use for more than 1 week in conditions out of this range will void this warranty.

Making A Claim


Contact us by phone or email to discuss the problem and make sure it is covered by warranty.

If the problem is covered by warranty, Spirit Wood Designs, at their sole discretion, will repair or replace the piece of furniture either in situ or at our factory. If it has to be sent back to our factory, you will be responsible for packaging (in the original crating if possible) and shipping to our factory. Spirit Wood Designs will pay the shipping costs to return the repaired or replaced furniture back to you.

The thickness of the solid wood will allow for refinishing many times. Please feel free to contact us for advice if you would like to refinish or repair it at any point in the future.